FAQs
Genuine Products
Blakkcarbon guarantees all products sold to customers to be genuine. If you find a counterfeit product, we offer a 100% refund guarantee!
14 day Return Policy
Have you decided to change your mind? Nothing to worry about. You can return purchased products within 14 days of purchase. (Products must be fully intact, sealed, unused, and in perfect condition)
You can return a product in two easy ways
Send us an Email
Blakkcarbon support can be contacted via email at [email protected]. Please include your order number and contact information. We'll get in touch with you back as soon as possible to walk you through the process.
Give us a Call
To schedule a pickup, call +965 22442407 to register your return.
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What Can I Return?
Within 14 days of purchase, you can return any unopened (sealed), unused item for a 100% refund. You can register your case in any of the two ways above.
How Can I receive my Refund?
Refunds can be received in the following ways:
Bank deposit refund: You will receive a bank deposit refund in your bank account. Due to banking processes and internal formalities, this might take a bit longer.
How long will it take to get my refund?
Most Bank Refund requests take up to 15 business days to process due to internal processing times. Your funds are safe!
Will I receive the same product that I see in the picture?
To ensure that our products look the same as the images displayed on our website, we take many precautions, but please keep in mind that colors can vary slightly and the actual color of a product may differ from what is shown in an image. We make every effort to keep our descriptions up-to-date as soon as we become aware of any noticeable variations in our products which could potentially cause dissatisfaction for our customers.
Where can I view my sales receipt?
You can access all order history and invoices from this link: https://blakkcarbon.com/my-account/orders/
Will you restock items indicated as “out of stock?”
We try our best to restock as soon as possible. You can always reach us using this link if you are looking to buy a particular product.
https://blakkcarbon.com/contact-us/
Delivery Policy
1)kkcarbon Blaships orders in Kuwait by Company’s own delivery network and, from time to time, we will use 3rd party logistics partners.
2) Orders are delivered within 24 hours of placing order. We will try our best to deliver at the earliest possible time.
3) Once you have received the order, we will provide you the order invoice, and it will be a confirmation that you have received all items purchased in the order.
4) If you are not present at the specified delivery address, we can deliver the order to any person at the specified address and receiving the order will be a confirmation that you have received all items purchased in the order.
5) If we reach your address and fail to deliver the order, please contact our customer service department to arrange an alternative delivery time. We will not be responsible for any orders that are not delivered within a period of 30 days after the date of purchase.